Refund Policy

Last updated: 8 September 2026

What we refund

If Offerstep is not what you wanted, ask within 7 days of a charge and we refund that charge in full. You do not need to give a reason, and we will not ask for one.

This applies to any charge: the $0.99 trial payment, the first $29.99 monthly charge after the trial ends, a later monthly renewal, or the annual plan.

How to ask

Write to support@offerstep.co and say you want a refund. Nothing else is needed — no form, no reason.

Send that email from the address your account is registered with — it is how we know the request is really yours, and we cannot refund someone else's payment on the word of an address we have never seen. If you have lost access to that inbox, write to us anyway and we will find another way to check.

What happens next

We reply within two business days and process approved refunds straight away. The money goes back to the card you paid with; your bank usually shows it within 5–10 business days.

After 7 days

Charges older than 7 days are not normally refunded. You can still cancel at any time to stop future charges, and you keep access until the end of the period you have already paid for — see the Subscription Terms.

A refund is not a cancellation

Asking for your money back does not cancel your subscription, and cancelling does not refund a charge you have already paid. If you want both, say so and we will do both.

Contact

Arctum Digital PTE Ltd — support@offerstep.co